Last updated: August 2026

This Cancellation & Refund Policy applies to Reframe Wellness coaching services unless otherwise stated in writing.

1. Minimum Commitment

Unless otherwise stated, Reframe Wellness coaching services have a minimum 12-week commitment.

By enrolling, you agree to the applicable minimum commitment and associated fees.

2. 48-Hour Cooling-Off Period

A 48-hour cooling-off period applies from the time of enrolment.

You may request cancellation within this period without being charged an early cancellation fee.

Cancellation requests must be submitted in writing within 48 hours of enrolment.

Where you specifically request that personalised services commence during this period and services have already been provided, Reframe Wellness may charge or retain a reasonable amount for services already supplied, subject to applicable law.

3. Cancellation During the First 12 Weeks

If you cancel after the 48-hour cooling-off period but before completing your initial 12-week minimum commitment, an early cancellation fee equal to 50% of the remaining fees within your minimum commitment period will be payable.

For example:

If you have $600 remaining within your 12-week commitment, your early cancellation fee will be $300.

Once the applicable cancellation fee has been paid, the remaining 50% will not be payable.

4. Cancellation After 12 Weeks

After completing your initial 12-week minimum commitment, you may cancel ongoing coaching by providing 14 days' written notice, unless otherwise stated in your individual agreement.

Payments falling within the applicable notice period may still be payable.

5. Change of Mind

Refunds are not generally provided for change of mind or where a client chooses not to participate in or use services that have been made available.

This includes circumstances where a client:

• Does not complete check-ins

• Does not attend scheduled sessions

• Does not follow their program

• Does not use provided resources

• Changes their personal goals

• Experiences changes to their work or personal schedule

This does not affect any rights or remedies available under the Australian Consumer Law.

6. Exceptional Circumstances

We understand that significant circumstances can arise unexpectedly.

Where serious medical, financial or personal circumstances substantially affect your ability to continue coaching, please contact Reframe Wellness as soon as reasonably possible.

Depending on the circumstances, Reframe Wellness may consider options such as:

• Pausing your coaching

• Modifying your service

• Moving your service to a later date

• Reducing or waiving an early cancellation fee

• Ending your coaching agreement early

Requests will be assessed individually.

7. Appointment Cancellations

At least 24 hours' notice is requested when cancelling or rescheduling an appointment.

Appointments cancelled with less than 24 hours' notice or missed without notice may be forfeited.

Reasonable discretion may be exercised in emergencies or exceptional circumstances.

8. Refunds

Refunds will not generally be provided for services that have already been delivered or made available simply because a client has changed their mind or chosen not to use them.

Nothing in this policy excludes, restricts or modifies any right to a refund, replacement, re-performance or other remedy available under the Australian Consumer Law.

9. Cancellation by Reframe Wellness

Reframe Wellness may discontinue a coaching relationship where continuing the service is inappropriate, unsafe or outside our professional scope.

We may also terminate services in circumstances involving threatening, abusive, discriminatory, harassing or seriously inappropriate behaviour.

Any applicable refund or outstanding payment will be determined having regard to services already provided, these Terms and applicable law.

10. Requesting Cancellation

All cancellation requests must be made in writing to Reframe Wellness.

Please contact:

Reframe Wellness
Email: [insert cancellation/contact email]

Your cancellation will be confirmed in writing by Reframe Wellness.